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Service Plan & Mandate

PHSA supports the Ministry of Health’s vision to serve the patients of British Columbia with a unified system of care.

Our planning is guided by Government’s strategic priorities, noted in Setting Priorities for the B.C. Health System and in the Taxpayer Accountability Principles.

The performance measures presented are consistent with the Ministry of Health’s mandate and goals and the focus on aspects critical to our performance. The targets in this plan have been determined based on an assessment of PHSA's operating environment, forecast conditions, risk assessment and past performance.

The 2017/18 - 2019/20 service plan highlights significant initiatives that are underway, in accordance with our mandate. We are working to address issues that span all areas of the province, including:

  • Delivering patient-centred services and care to shift the culture of health care from being disease-centred and provider-focused to being patient centred

  • Ensuring we deliver high quality and appropriate health services that best meet the assessed needs of our population in a fiscally sustainable manner

  • Managing the performance of our organization through continuous improvement across our service and operational accountabilities

  • Improving care for key patient populations and service delivery in cross-sector priority areas 

PHSA mandate

The Minister of Health has expanded PHSA's mandate and directed its leaders to work closely with health authority and other stakeholders to support one system of care for the province of BC.

PHSA’s expanded mandate is described in two documents.  The Foundational Mandate describes the multi-year, foundational elements of PHSA's mandate and the 2018/19 Mandate outlines the Ministry of Health's  specific directions for this fiscal year.

Overall, our mandate delegates province-wide responsibilities to PHSA in four key areas:

  • Provincial clinical policy
  • Provincial clinical services delivery
  • Provincial commercial services
  • Provincial digital and information technology

SOURCE: Service Plan & Mandate ( )
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